Our Policies
SAM Buffalo Airport Taxi – Booking, Pricing, Airport Pickup & Cancellation Policies
At SAM Buffalo Airport Taxi, we are committed to providing reliable, comfortable, and professional transportation services. We believe in transparent pricing, clear communication, and a smooth travel experience for every customer.
Please review our policies carefully before confirming your reservation.
1. Booking Policy
All rides should be booked in advance through our website or by contacting us directly.
Customers must provide accurate information, including pickup and drop-off locations, pickup time, flight number when applicable, contact details, and any special requests.
Please review your booking details carefully before completing your reservation.
2. Pricing Policy
We believe in transparent and straightforward pricing.
The total price displayed and agreed upon at the time of booking covers the services, fees, and expenses agreed upon between the customer and SAM Buffalo Airport Taxi.
The confirmed fare includes applicable electronic payment processing fees, road and bridge tolls, and Meet & Greet service fees, as agreed upon and specified in the booking details.
Any additional services requested after the booking has been confirmed, including extra stops or additional waiting time, may incur additional charges as agreed upon with the driver.
Customers will be informed of any additional charges before agreeing to additional services.
3. Airport Waiting Time Policy
For airport pickups, 30 minutes of waiting time are included, starting from the time the aircraft arrives at the gate.
This waiting period allows passengers time to disembark, proceed to baggage claim, and collect their luggage.
Any additional waiting time beyond the included 30 minutes must be arranged with the driver and may incur additional charges.
Please note that the included waiting time begins when the aircraft arrives at the gate, not when it touches down on the runway.
4. Flight Tracking and Automatic Pickup Time Adjustments
We monitor your flight to help ensure a smooth and convenient airport pickup experience.
If your flight is delayed, your pickup time will automatically adjust according to the updated flight arrival time.
There is no need to call us or manually change your pickup time because of a flight delay. We monitor your flight and adjust your pickup arrangements accordingly.
To help us track your flight accurately, please provide the correct flight number when making your reservation.
5. Airport Meet & Greet Service
We provide a personal airport pickup service to make your arrival as comfortable and convenient as possible.
Your driver will contact you before your flight lands to coordinate your pickup and provide any necessary instructions.
Upon arrival, your driver will meet you inside the airport arrivals hall, near the baggage claim area, holding a sign displaying your name.
Please collect your luggage and look for your driver in the designated meeting area.
((Alternative Meeting Location))
If the driver and passenger are unable to establish contact with each other, the driver will wait at the airport’s designated limousine parking area.
Please ensure that the phone number provided in your reservation is correct and that your phone is available upon arrival.
6. Cancellation and Refund Policy
We offer the following cancellation and refund terms.
A-Cancellations Made at Least 24 Hours Before Pickup
Customers who cancel their reservation at least 24 hours before the scheduled pickup time are eligible for a refund of the booking payment, minus the applicable electronic payment processing fees.
Although electronic payment processing fees are included in the original booking price, these fees will be deducted from the refund where applicable.
B-Cancellations Made Less Than 24 Hours Before Pickup
No refunds will be issued for cancellations made less than 24 hours before the scheduled pickup time.
We encourage customers to review their travel plans carefully before confirming their reservations.
Refund processing times may vary depending on the payment provider and the customer’s financial institution.
7. Booking Modification Policy
Customers may request changes to their pickup time and flight number up to 3 hours before the scheduled pickup time, subject to availability.
For airport pickups, flight delays are monitored automatically, so customers do not need to manually change their pickup time because of a flight delay.
For other booking changes, please contact us directly.
8. Additional Stops and Extra Waiting Time
If a customer requires multiple stops, additional waiting time, or other changes to the agreed journey, these arrangements must be discussed and agreed upon directly with the driver.
Additional charges may apply depending on the requested stops, waiting time, and the arrangements agreed upon with the driver.
Customers should agree on any additional charges with the driver before the additional services begin.
9. Child Car Seats Policy
Child car seats are available for $10 per seat.
Customers should select the required number of child seats when making their reservation.
Please ensure that you specify your child seat requirements during the booking process so that the appropriate arrangements can be made.
10. Customer Contact Information
Customers must provide accurate contact information when making a reservation.
A valid phone number is particularly important for airport pickups because the driver will contact the passenger before the flight lands.
Please ensure that your phone is available and that you can receive calls or messages around your scheduled pickup time.
If the driver and passenger cannot establish contact, the alternative meeting arrangement described in our Airport Meet & Greet Service policy will apply.
11. Payment Policy
All payments must be completed according to the instructions provided during the booking process.
Online payments are processed securely through our designated payment provider.
The total booking price includes all applicable electronic payment processing fees. Customers will not be charged any additional payment processing fees beyond the confirmed booking price.
Refunds for eligible cancellations will be processed according to our Cancellation and Refund Policy.
For cancellations made at least 24 hours before the scheduled pickup time, the refund will be issued minus the applicable electronic payment processing fees, where applicable.
For cancellations made less than 24 hours before the scheduled pickup time, no refund will be issued.
12. Customer Privacy
We respect our customers’ privacy.
Personal information provided during the booking process is used to manage reservations, communicate with customers, coordinate pickups, process payments, and provide transportation services.
For more information about how personal information is collected, used, and protected, please refer to our Privacy Policy.
13. Contact Us
If you have questions about our booking procedures, pricing, airport pickup arrangements, waiting time, cancellations, refunds, or other services, please contact us before confirming your reservation.
We are happy to help you plan your trip and make your transportation experience as smooth as possible.
